FAQ

How can I get more customers?

We are a full-service website creation firm that works with you from brainstorming how best to communicate your brand to writing content and designing and coding web pages. We help you with key marketing and sales elements in order to attract more buyers to your website and more easily capture their business. We provide:

 

  • WordPress custom development,

  • writing & editing services,

  • SEO,

  • PPC,

  • retargeting,

  • call tracking,

  • email marketing,

  • conversion optimization,

  • direct mail capability,

  • CRM implementation,

  • inventory management setup,

  • POS systems and payment integration,

  • display ads,

  • interactive forms,

  • domain name registration,

  • web hosting,

  • ongoing support and maintenance,

  • and much more!

 

How long will it take?
This often will depend on you. Most website build projects are completed within 45 to 90 days, so long as clients remain active and responsive throughout the creation process. The more stakeholders involved, the longer this process is likely to take. With large organizations, clients may spend several weeks or months in meetings just to complete the strategy and content production phases.


How much will it cost?
We can tailor our services to accommodate clients with a wide range of budgets, so the best way to find out about cost is to get in touch with us and receive a custom quote. Due to the benefits gained from the integrated, full-service nature of our approach, clients who are able to invest at least $5,000 receive significantly better outcomes than clients with smaller budgets.

 

What is my involvement?
You may be as involved as you like throughout all stages of the process. At the least, be prepared to discuss your project’s needs and provide detailed information as needed.

 

What about after the website is created?
We are happy to meet your hosting and maintenance needs. Our continuing services include

  • registering your domain name,

  • hosting the web site,

  • providing helpdesk and support for technical issues,

  • maintaining and updating the site,

  • and more!

 

What are your hours?

Feel free to contact us at any time! Response time will often be a matter of minutes during regular business hours (Monday through Friday, 9 a.m. to 5 p.m. PST). At the outside, you can be assured of receiving a response to any query within 48 hours.

 

Will you sign an NDA?
Absolutely!

 

What guarantee do I have?
We promise to give our best effort to make you a happy customer. If at any time you feel that the project is not heading in the direction that you’d like, please contact us and we will work with you to do so to resolve the problem to everyone’s satisfaction.

 

What is my upfront investment?

We ask that 50% of the total payment occur upfront, 25% at the receipt of written content or design and the balance upon completion. If you feel more comfortable with a pay-as-you-go option, we can provide an escrow service to secure your funds. Payments for each section of the project will only be released after we reach agreed-upon milestones. For this we engage the services of Upwork. There will be an additional fee for escrow services, charged to you by Upwork, in the amount of 10% the amount placed in escrow.

 

What is your refund policy?
All sales are final. Once a service is contracted, we get started right away. If you change your mind about engaging our services after work has commenced, a partial refund may be provided at our discretion in order to ensure that those who have performed work on the project may be fairly compensated for their time and effort. If there is any dispute as to the quality of the work provided, we will make every effort to work with you to gain your satisfaction. Your happiness with our services is our ultimate goal.

 

 

Do you want to know how to get more customers?

Get a fresh perspective and new ideas to put you on the right track.  Let’s Talk.

Request Strategy Call